Frequently Asked Questions
These are some of the most frequently asked questions with our response.
Where are you located?
We are located at Moi Avenue, Nairobi CBD PicknGo mall 1 st floor shop M4B
The exhibition is a blue building directly across BIHI Towers.
Landmarks are Sanford FishnChips & the Bazaar.
Open from 10AM TO 6.30PM
I HAVE DARKSPOTS I NEED A REMEDY
Please note our products are natural skincare products and are meant to cater and care for your skin.
They are not to be substituted for dermatological or skin
TREATMENTS whatsoever You can however build a skincare routine with our Turmeric glow set –Made of Turmeric soap, Night serum made of Carrot, Lemon and Tea tree oil and our loved Turmeric exfoliant mask and Vitamin C serum. Note the Darkspots may take longer to fade depending on how long your skin has been damaged Also, they don’t have instant results and they are meant to be skincare product NOT a remedy.
I HAVE ACNE, I NEED SOMETHING FOR IT.
Please note our products are natural skincare products and are meant to cater and care for your skin. They are not to be substituted for dermatological or skin
TREATMENTS whatsoever.
You can however build a skincare routine with our oily skincare set made of Charcoal soap or Turmeric soap ,Tea Tree oil ,Clay mask or Turmeric exfoliant Mask and Face oil or Aloe vera gel.
They have ingredients which help with your skin issue.
Also, the do not have instant results for acne, please note your diet and hormones also play a huge role.
DO YOU HAVE ANYTHING FOR ECZEMA?
Please note our products are natural skincare products and are meant to cater and care for your skin.
They are not to be substituted for dermatological or skin TREATMENTS whatsoever
You can however build a skincare routine with our oatmeal honey soap
Vanilla mint cupcake just a cute name for Whipped Shea butter with honey, Vitamin E oil
And the Vitamin E oil or the Aloe Vera gel Eczema tends to be an internal issue mostly allergic reaction to what he or she is eating.
I HAVE A RASH, I NEED SOMETHING FOR IT
Please note our products are natural skincare products and are meant to cater and care for your skin .
They are not dermatological or skin treatments whatsoever.
However you can try our Charcoal soap, The Herbal Clay mask, Aloe vera gel.
But a rash tends to mostly an internal issue.
We advise you to seek dermatological advice.
HOW TO ORDER WITH US
Please place your order via the website its way easier ,your shipment response will sent to you in a span of 1 hour .We are a small team kindly be patient as we get to you .
OR
Dm or Inbox us the following
- In detail what you would like, feel free to ask for product suggestions or go over the Website for more details or info.
- Your exact delivery details of where you would like us to deliver, We do charge delivery fee depending on where we are delivering.
Please note we use our own rider, Phillip , Wells Fargo, matatu or our errand guy we request for 24hrs shipping time delivery depend on your location except on Weekends as Sundays are not Business Days
Payment is on order for any parcel being sent by Wells Fargo or matatu.
CAN I PAY ON DELIVERY?
No you can’t pay on delivery for all orders that are sent as a parcel either with Wells Fargo or DHL or EMS or Matatu or Bus courier.
Payment is ONLY TO buy goods till number
964368
OR
Tel-0714952042
OR
Our Equity pay bill that is given to you on request
All orders delivered by Billy or Phillip can be paid on delivery.
HOW DO I USE THE PRODUCTS
Please have a look at our website all your answers are there under each product.
Each product has instructions on how to use at the back
But in essence, they are just like any other skincare soap ,lip balm or mask.
HOW TO ORDER ONLINE
You can search us on Google at Naturalglam or shop on our website to make your order.
Please note no order will be shipped without payment.
WHEN WILL I GET MY ORDER?
Please make your order via the Website or via our social media platforms before 12pm
For WellsFargo Parcels, We request 1 day that is 24 hrs ,incase of a delay in shipment we will let you know.
For Same Day Delivery, Our Delivery Guy Phillip or Billy will contact you between 11am to 5pm .Please note we will only deliver to a set destination NOT a pickup.
Parcels sent by Matatu or courier depends on the courier service.
VITAMIN C SERUM FAQs
These are some of the most frequently asked questions with our response.
WHAT IS THE CONCENTRATION
It has the concentration of 80%.
CAN I USE SUNSCREEN?
Yes, using sunscreen multiples the benefits .It is more effective at neutralizing sun damage from sun exposure than just using sunscreen alone.
WHEN SHOULD I APPLY VITAMIN C SERUM?
You can apply it day or night
After cleansing or toning your skin and before your moisturizer. Apply 2-3 drops and tap into your face and neck while the skin is a bit dump not completely dry
IS IT GOOD FOR ALL SKIN TYPES?
Our Vitamin C is formulated with PH of less than 3.5 with concentration of 20% with water and a preservative .Hence making it suitable for all skin types leaving your skin soft and supple.